Frequently
Asked Questions
Answers to Common Lawn Questions from
Our Loyal Customers
You have questions and we have answers. On this page, we answer some of the most common lawn cutting questions we have received from our customers over the years. Take a moment to browse through these common questions; if you can’t find an answer to your specific question, feel free to contact us anytime.
What areas do you serve?
South-East Ottawa, Ontario.
Is J.R. Lawn & Snow hiring?
Yes, we are always looking for reliable, conscientious, hard-working, and honest staff. Please contact us at 613-229-4803 for more information regarding available positions.
What happens if I move mid-way through the season?
Once agreed upon and paid, the contract is irrevocable. We do not offer any refund. The address in question will be serviced until the end of our agreement. However, if your new address is within our service area, we can transfer the service. An evaluation of the new address will be done and the price will be adjusted accordingly if need be.
What training does your staff receive?
The most thorough training in the business! Each new recruit is trained on the navigation of their route, familiarized with the technical aspects of their equipment, provided with hours of practical driving exercises, and thoroughly briefed on safety issues. New staff are provided with both literature and hands-on training. We believe that preparedness reduces stress, the opportunity for damage, and the loss of time, which ultimately translates into the delivery of better service for our customers.
What is your repair policy?
Our staff is required to report to their foremen and on their worksheet, at the time of the incident, any damages caused to your property. This information is then extracted from the worksheet at the end of the shift and logged for repair. Exclusions to this rule include any and all items left in the immediate work area of our equipment (i.e. on the driveway). Examples would be flower pots, planters, downspouts, recycling bins, garbage cans, basketball nets, children’s toys, and extension cords. Our office staff or drivers should report damages directly to you at the time of the incident, but you can always verify with our office staff, the day following the incident if you have any concerns.
Do you have enough equipment to do all the work?
We have more than 70 pieces of equipment to handle lawn care projects of all sizes.
Are you insured?
Yes, we have a $5-Million-dollar liability.
What forms of payment do you accept?
Cheque or Credit Card (Visa or MC only).
Do you offer any discounts?
Yes, check out our current promotions section!
If I have an issue or a question, is there someone at the office that will answer the phone?
We’re dedicated to responding to our customers as soon as we possibly can. Feel free to give us a call or email us anytime.
How many cuts are included in a season of lawn cutting?
24 cuts is considered a season of lawn cutting.
Do you adjust your blades depending on the length of the lawn?
Yes, we monitor the weather and adjust our equipment accordingly.