What is your
repair policy?
Our drivers are required to report to their foremen and on their worksheet, at the time of the incident, any damages caused to your property. This information is then extracted from the worksheet at the end of the shift and logged for repair in the spring unless it is of an urgent nature. Exclusions to this rule include any and all items left in the immediate work area of our equipment (i.e. on the driveway). Examples would be flower pots, planters, downspouts, recycling bins, garbage cans, basketball nets, children’s toys, and extension cords. Our office staff or drivers should report damages directly to you at the time of the incident, but you can always verify with our office staff, the day following the incident, if you have any concerns.
Do you have a seasonal snowfall limit? And, what is your policy once this limit is reached?
Your driver is blowing snow on my neighbour’s property. What can be done about this?
What if the city plows come by after you’ve already cleared my driveway?
Will there be someone to answer my call during a snow storm?
Do you adjust your blades depending on the length of the lawn?
My driveway is gravel. Can you still use a snowblower on it?
Is there a problem if a car is parked on my driveway?
What is the average amount of snow Ottawa receives each year?
Do you spread salt on the driveway if it is icy?
What is the minimum snowfall amount before you provide service?
Do you have enough machinery to do all the work?
When are the driveway markers installed and removed?
What about water valves on my driveway?
Will my driveway be cleared before 6:00am?
What forms of payment do you accept?
What methods of payment do you accept?
Will your equipment damage my property?
Do you use plows or snowblowers?
Do you offer any summer programs?
If I have an issue or a question, is there someone at the office that will answer the phone?
What training do your drivers receive?
If I move mid-way through the season can I get my money back on the contract?